Refunds, Returns & Cancellation Policy

WEBSITE / GRAPHIC DESIGN REFUND POLICY

Our Website design efforts come with money back guarantee. If you are not completely satisfied with the designs we create for your website or for any other purpose you can ask for refund during the first sixty (60) days after creating and delivering the first draft design, 10% transaction processing and administration fees will be subtracted from the refunded amount. Requests for such refunds must be made either by e-mail contacting us or by phone.

WEBSITE DEVELOPMENT REFUND POLICY

Our Website development efforts come with money back guarantee. If the developed website doesn’t deliver all the functionalities and specs agreed upon you can ask for full refund. 10% transaction processing and administration fees will be subtracted from the refunded amount. Requests for such refunds must be made either by e-mail contacting us or by phone.

BILLING POLICY

Website design and development effort is billed as follows. We require a 1/2 setup and development deposit fee in advance of the start of development work on new websites. Invoices for the amount due for all development work (for new website development or website upgrades), minus any setup and/or development deposit fee paid in advance are issued at the completion of the effort upon satisfaction of the client.
On-going services, including website hosting, website promotion and domain name registrations are billed in advance. Invoices for on-going services are issued approximately twenty-five (25) days prior to the start of the next service period.

CANCELLATION & REFUND POLICY

Cancellations of service renewals for on-going website promotion, website hosting or domain registration services must be made at least seven (7) business days prior to the end of the current service period and must be made either by contacting us or by phone. Requests received later than seven (7) business days prior to the end of the current service period will be treated as cancellations during a service period and be handled as indicated below.
Cancellation of service during a service period must be made either by contacting us or by phone. Refunds will be issued for any unused portion of the pre-paid service minus a $10 cancellation of service fee.
All refunds will be made by check or the exact same credit card used and will be issued within seven (7) business days of the request for cancellation of service.